Delta Logistics provides 6 main services, including:
Sea transport
Air transport
CFS warehouse (Container Freight Station)
Project cargo
Customs clearance
Domestic transportation
We are committed to ensuring customer benefits, and at the same time applying strict regulations to protect the transportation and storage of goods.
1. GENERAL TERMS
1.1. Acceptance of terms
When using S Delta Logistics' services, customers agree to all the terms and conditions below.
1.2. Changes to terms
S Delta Logistics has the right to update or change the terms without prior notice.
Customers are responsible for checking the terms before using the service.
1.3. Privacy commitment
We protect customer information according to the privacy policy and legal regulations.
Do not disclose customer data to third parties without consent.
2. SEA TRANSPORT SERVICE CONDITIONS
2.1. Scope of service
Transporting international and domestic goods by sea on fixed routes.
Supporting import and export procedures and customs clearance.
2.2. Delivery conditions
Customers need to provide complete shipping documents (commercial invoice, packing list, Bill of Lading, certificate of origin).
Shipments requiring special inspection (dangerous goods, fragile goods, frozen goods) must be notified in advance.
2.3. Compensation policy
S Delta Logistics is only responsible if the goods are damaged or lost during transportation due to our fault.
Not responsible for force majeure events such as natural disasters, wars, strikes, sudden policy changes.
3. AIR TRANSPORT SERVICE CONDITIONS
3.1. Scope of service
Air freight transport, suitable for items requiring fast delivery.
Support customers with customs, import and export documents, aviation security checks.
3.2. Restricted goods
Do not transport prohibited goods according to ICAO, IATA and Vietnamese law.
Special items such as chemicals, lithium batteries, fresh food, pharmaceuticals require valid certification.
3.3. Complaint policy
When an incident arises, the customer must notify within 7 days of receiving the goods.
S Delta Logistics supports searching and handling complaints according to international air transport policies.
4. CFS WAREHOUSE SERVICE CONDITIONS
4.1. Scope of service
Providing storage services, consolidation of LCL, packaging, classification, labeling, inventory.
The warehouse meets security standards, 24/7 monitoring, storage conditions suitable for each type of goods.
4.2. Regulations on stored goods
Goods stored in the warehouse must have a storage contract or confirmation from Delta Logistics.
Do not accept storage of prohibited goods, flammable goods, or goods that violate the law.
4.3. Compensation policy
If goods are lost or damaged due to S Delta Logistics' fault, we will compensate according to the declared value of the goods.
Not responsible for cases due to objective reasons or customers' failure to comply with storage regulations.
5. PROJECT CARGO SERVICE CONDITIONS
5.1. Scope of service
Transportation of oversized, overweight cargo, construction cargo, machinery and equipment, construction projects.
Ensure packaging, transportation and installation processes according to technical requirements.
5.2. Customer responsibilities
Provide detailed information about goods, transportation requirements, and implementation schedules.
Comply with regulations on technical support and safety conditions during loading and unloading.
5.3. Cargo insurance policy
For project cargo, customers should purchase cargo insurance to ensure their rights when incidents occur.
S Delta Logistics is not responsible for damages caused by force majeure.
6. CONDITIONS OF CUSTOMS DECLARATION SERVICES
6.1. Scope of service
Support customers in customs clearance procedures for import and export goods.
Check documents, pay taxes, handle problems arising during customs clearance.
6.2. Customer responsibilities
Provide valid documents according to regulations of Vietnam Customs.
Be responsible for the accuracy of invoices, contracts, packing lists.
6.3. Commitment to confidentiality
All information about documents and customs transactions will be kept confidential according to regulations.
Do not share data with third parties without consent.
7. CONDITIONS OF DOMESTIC TRANSPORTATION SERVICES
7.1. Service scope
Transporting goods by road, rail, and waterway according to customer needs.
Ensuring on-time, safe, and cost-effective delivery.
7.2. Shipping policy
Customers must properly package goods to avoid the risk of damage.
Provide the correct delivery address to avoid unexpected costs.
7.3. Complaint policy
When there is a problem with delays, damage, or loss of goods, customers need to respond within 48 hours.
All complaints will be handled according to the domestic transportation contract.
CONTACT S DELTA LOGISTICS
📍 Address: 4th Floor, Hai Au Building, 39B Truong Son, Ward 4, Tan Binh District, Ho Chi Minh City
📞 Hotline: 0902 965639
📧 Email: sdl@s-deltalogs.com
